Terms and Conditions

1. Introduction

Welcome to GALAPOWER (ABN: 81 669 327 020). By accessing and using our website, you agree to comply with the following Terms and Conditions.

2. Definitions

  • Website: Refers to www.galapower.com.au.
  • User: Any person accessing our website.
  • Products: All items listed for sale on our website.

3. Use of the Website

  • Account Registration: Users must provide accurate information during registration and keep their account secure. Users are responsible for all activities under their account.
  • User Responsibilities: Users must not use the website for unlawful purposes, including but not limited to violating intellectual property rights or distributing harmful software.

4. Products and Services

  • Product Information: We strive to provide accurate descriptions, but we do not guarantee the completeness or accuracy of information. Images are for illustrative purposes only.
  • Pricing: Prices are subject to change without notice and may vary due to promotions and other factors.
  • Orders: Orders are subject to acceptance and availability. We reserve the right to cancel any order and will notify the user accordingly.

5. Payments

  • Payment Methods: We accept credit card, debit card, and bank transfer.
  • Billing Information: Users must provide accurate billing information. Payment information is securely processed. Users are responsible for any fees associated with payment methods.

6. Shipping and Delivery

  • Delivery Areas: We ship within Australia.
  • Shipping Costs and Times: Shipping fees are calculated at checkout. Delivery times vary based on location and availability. Delays may occur during peak periods.
  • Tracking: Tracking information is provided once the order is shipped.

7. Returns and Refunds

  • Return Policy: Returns and refunds are not accepted for any system builds, laptops, software, or warranty services. Please ensure you review your order carefully before purchase.
  • Non-Returnable Items: Custom-built systems and software purchases are final sale and cannot be returned.
  • Consumer Guarantees: This policy does not affect your statutory rights under the Australian Consumer Law.

8. Warranty

  • Warranty Coverage: Our products come with a specified warranty as detailed in our warranty policy. You can review our full warranty policy at www.galapower.com.au/warranty-policy.
  • Warranty Claims: Warranty claims are handled in accordance with our warranty policy. Please refer to the warranty documentation for specific details and claim procedures.

9. Promotions

  • General Conditions: From time to time, we may offer promotional discounts or special offers. These promotions are subject to the following general terms and conditions:
    • Eligibility: Promotions are available to eligible users as specified in the promotional materials. Eligibility criteria may include factors such as purchase amount, specific products, or user location.
    • Duration: Each promotion will have a specified start and end date, which will be clearly communicated in the promotional materials.
    • Application of Promotions: Promotions must be applied at the time of purchase. They cannot be applied retroactively to previous orders.
    • Non-Transferable: Promotions are non-transferable and cannot be redeemed for cash.
    • Combination with Other Offers: Unless explicitly stated, promotions cannot be combined with other offers or discounts.
    • Limitations: Certain products or categories may be excluded from promotions. These exclusions will be clearly stated in the promotional materials.
    • Cancellation and Modification: We reserve the right to cancel or modify any promotion at any time without notice. Promotions are not valid for orders placed after the promotion has been cancelled.
    • Misuse of Promotions: Any misuse of promotional codes or offers, including but not limited to using multiple accounts to benefit from the same promotion, may result in order cancellation and account suspension.

10. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the extent permitted by law. In cases where liability cannot be excluded, our liability is limited to the replacement or repair of the products.

11. Privacy

Please refer to our Privacy Policy at www.galapower.com.au/privacy-policy/ for information on how we collect and use personal data. By using our website, you consent to the collection and use of your data as described in our Privacy Policy.

12. Intellectual Property

All content on our website, including text, graphics, logos, and images, is owned by GALAPOWER and is protected by Australian and international copyright laws. Users are not permitted to use our content without our express written permission.

13. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Users will be notified of significant changes via the website or email. Continued use of the website after such modifications constitutes acceptance of the new Terms and Conditions.

14. Governing Law

These Terms and Conditions are governed by the laws of Australia. Any disputes arising out of or in connection with these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of Australia.

15. Contact Information

For any questions, please contact our customer service at support@galapower.com.au.