Warranty Policy

GALAPOWER Warranty Policy

Gaming PCs Warranty

All GALAPOWER gaming PCs come with a comprehensive 3-year warranty from the date of purchase. This warranty covers any defects in materials or workmanship under normal use. GALAPOWER will repair or replace, at our discretion, any defective parts or units during the warranty period.

Optional Extended Warranty: Customers have the option to extend the warranty to a total of 4 years. This extended warranty provides the same coverage as the standard warranty and can be purchased at the time of the original purchase or within the first year of ownership.

Exclusions:

  • Damage caused by accidents, misuse, or unauthorized modifications.
  • Consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship.

Laptops Warranty

GALAPOWER laptops are backed by a 2-year warranty from the date of purchase. This warranty covers manufacturing defects and hardware malfunctions occurring under normal usage conditions. Repairs or replacements of defective parts or units will be provided by GALAPOWER during the warranty period.

Exclusions:

  • Damage resulting from accidents, negligence, or unauthorized alterations.
  • Cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports.

Accessories Warranty

GALAPOWER also offers a range of computer accessories. Each accessory sold by GALAPOWER is covered by its own individual warranty period, as specified at the time of purchase.

Standard Accessories Warranty:

  • Most accessories come with a 1-year warranty from the date of purchase, covering defects in materials or workmanship under normal use.
  • Specific accessories may have different warranty periods, which will be clearly stated at the time of purchase.

Exclusions:

  • Damage caused by accidents, misuse, or unauthorized modifications.
  • Wear and tear from normal use.

How to Claim Warranty

To avail warranty services or for any inquiries regarding warranty coverage, customers can contact our dedicated support team at support@galapower.com.au. Please provide proof of purchase and a detailed description of the issue when reaching out for assistance.

Warranty Claim Process:

  1. Contact GALAPOWER support with proof of purchase and issue description.
  2. The support team will provide instructions for returning the product if necessary.
  3. GALAPOWER will provide a free return label to the customer for shipping the product back for inspection.
  4. GALAPOWER will inspect the product to determine warranty eligibility.
  5. Eligible products will be repaired or replaced at GALAPOWER’s discretion.
  6. If the product is no longer available due to market changes during the 3 or 4-year warranty period, GALAPOWER will replace it with a model of similar specifications or a slightly better model. This replacement may come from a different brand if the same model is not available.

Additional Information

  • Warranty claims must be made within the warranty period from the date of purchase.
  • GALAPOWER reserves the right to determine warranty eligibility and may require inspection or assessment of the product to validate claims.
  • This warranty policy is subject to change without prior notice. Any changes will be updated on our official website.

Compliance with ACCC Standards

GALAPOWER's warranty policy complies with the Australian Competition and Consumer Commission (ACCC) standards, ensuring that our customers' rights are protected under Australian Consumer Law. Consumers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Consumers are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. These rights are in addition to any warranties provided by GALAPOWER.

Contact Information

For more information or to make a warranty claim, please contact our support team:

  • Email: warranty@galapower.com.au

Thank you for choosing GALAPOWER. We are committed to ensuring your gaming experience remains exceptional.